All questions related to your profile and managing it

• How can I change my password? 411
• I play in several clubs, can I have a single login? 251
• I have a single account across several clubs, how do I choose which club to display? 190
• A family member wants to become a member, can I add them? 141
• How do I book for a family member? 7
• I've lost my password. How can I recover it? 231
• How do I change my profile photo and information? 14
• I have several accounts: how do I merge them into a single login? 14
• How do I change the site language? 8
• How do I set my personal access code? 5
• My data: download, leave the club, delete my account 8
• How do I become a club member online? 16

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 140
• Why are some cells pink on the board? 367
• How can I make a booking 932
• How can I book with a guest? 239
• How can I edit a booking? 181
• How can I delete a booking? 289
• All courts are occupied. Can I join the waiting list? 70
• What payment methods are available to me for a booking? 95
• How to create an open booking 44
• How to join an open match 34
• Where can I find the court access code (door code)? 9
• How do I withdraw from an open match? 15
• How do I view my booking history? 16
• How do I see the weekly schedule? 11
• How do I find and book at another club? 8

How do I register for a camp or a school?

• Sign up for a tennis lesson 98

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 11
• How do I pay for a booking with my wallet? 9
• How do I split the payment with my partner? 18
• How do I use my restaurant vouchers? 17
• How do I view and pay my invoices? 20
• How do I download my certificates? 19
• How do I send money from my wallet to another member? 11

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 9
• How do I join my club's WhatsApp groups? 9
• How do I take part in the Défi-Plugin (challenge tournament)? 15

The new interface, dark mode and the mobile app

• Comment me déconnecter ? 21
• How do I turn on dark mode? 13
• How do I install the Plugin.ch mobile app? 16
• How do I choose the notifications I receive on my phone? 12
• Where can I find the messages sent by my club? 17

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 16
• The administration home page 7

• Manage access 47
• Manage membership cards 27
• Manage clubhouse 15
• Manage restaurant credit 19
• Manage email sending 20
• Manage invoicing 11
• Manage member groups 21
• Manage registrations 22
• Manage special days 15
• Manage offers 22
• Manage online payments 21
• Manage billing regions 18
• Manage the club manager 17
• Manage challenge tournaments 10
• Manage RFID validation 16
• Manage general settings 23
• Setting up the accounts (general ledger) 11
• Configure EBICS: connect Plugin.ch to your bank 15
• Gate access log 8
• Manage multiple buildings 9

• Create a new court 30
• Manage court groups 39
• Manage booking periods 44
• Manage court usage 26
• List, edit, or delete a court 14
• Manage sports 17
• Close courts 3

• Create a new season 23
• Edit or delete a season 29
• Open the winter season by copying last season 7
• Link a sport to a season 7

• Manage recurrence authorizations 19
• Manage restrictions 21
• Manage subscription type 37
• Create booking prices: per session or per season 16
• Check rates with the rate grid 14
• Manage non-member and pay-as-you-go deductions 9
• Booking without a subscription: the guest subscription 8

• Create an item 25
• Assign an item to a member 19
• Edit or delete an item 17
• Delete an item assigned to a member 7
• Import linked items from Excel 2

• Display the member list 40
• Create a new member 41
• View a member's detailed information 18
• Display a member's operational data 14
• Manage member subscriptions 19
• Import member data 19
• Print member cards 26
• Print and export the member list 13
• Charge an item to a member or a group 10
• Link a member to a group 14
• Edit and delete a member 10
• Search for a member 10
• Managing duplicates: merging two profiles 13
• Managing units to be deducted: personalised hours and non-members 12
• Manage Swiss Tennis licenses 11
• Topping up a member's wallet 14
• Find and reactivate a removed member 6
• Issue a certificate for a member 8
• Managing families 11
• Handling erasure requests (GDPR) 11

• Add a new sponsor 22
• Invoice sponsors 16
• Re-invoice sponsors 20

• Assign and remove a role 20
• Roles and access: create and edit a role 25

• Gérer son école de tennis : la marche à suivre 10
• Activating the Lessons module 28
• Creating lesson items 21
• Create, edit, and delete a lesson 22
• Manage lesson groups 23
• Manage lesson enrollments 32
• Prerequisite 45
• Invoice and reminder texts 12
• Teachers' schedule 12
• Grouped payments of registrations (basket) 14
• Change the rate of a registration 7
• Copy a lesson for the next season 20
• Changements en cours de saison 12
• Cancel or make up a lesson 19
• Ce que fait le prof 13
• Prix, membres et non-membres 9
• Paiement en ligne et facturation 8
• N° AVS et export Jeunesse et Sport 10
• Questions fréquentes sur les cours 15
• Résoudre les conflits de planning 6
• Proposer des créneaux de préférence 10
• Placer les élèves automatiquement 12
• Envoyer son planning à un professeur 13
• Préparer le planning de la semaine 12
• Reprendre les groupes de la saison passée 10

• Complete management of equipment rental 18

• Find old invoice groups (archives) 15
• Invoice considerations and display 13
• Create invoices 28
• Send invoices by email 19
• Manage payment reminders 24
• Print invoices 20
• List and search invoices 19
• Edit and delete invoices 17
• Invoicing a membership fee or an item: what's the difference? 11
• Automatic reminders for e-mail invoices 12
• Keeping the accounts with the general ledger 14
• Manage family discounts 3
• Import accounts from Excel 13
• Carry an overpayment over to the next invoice 14
• How invoice dates are calculated 12
• Annuler une facture ou une ligne déjà comptabilisée 16
• Transit accounts for online payments 15
• Cancel a reminder and go back to the original invoice 20

• List of bank payments 24
• Processing via bank files 17
• Process a manual payment 20

• Process installments 19

• Managing bookings in the schedule 51
• Configure and use open matches 20
• Manage the set times 14
• Create a promo code and use it 8
• Refund a fixed-hour session that was released and taken again 15
• Moving a booking and creating a recurrence in the schedule 20
• Creating and managing recurrences 12
• The weekly view and the all-sports view 13
• The cash journal and the history of a booking 18
• Manage cash register prices 19
• Offering items with a booking 3
• Deleted bookings and deletion records 9
• Replace a player on a fixed hour 10
• A fixed hour cannot be added: nothing is displayed 14

• Manage automatic emails 31
• Sending bulk emails 19
• Manage messages 24
• History of sent emails 22
• Writing an e-mail with the editor 18
• Birthday and inactive member e-mails 13

• Manage challenge tournaments 18

• Enable partner search 21

• The statistics dashboard 17
• Invoicing bookings from the statistics 14

• Access the program 21
• Booking by a member 42

• Creating and configuring a lesson 32
• Sign up for a tennis lesson 18
• Managing registrations (administrator) 16
• Managing groups and the schedule 21
• Tennis lesson invoicing 17
• Invoicing check and Youth and Sport export 11

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 23
• Adding and editing an employee 14
• Special cases: minor salary, young people, pensioners, LPP 16
• Running the monthly payroll 13
• Entering a compensated absence (army, maternity, illness, accident) 8
• The 13th salary and holidays for hourly employees 16
• Paying salaries and reconciling them with the bank 8
• Correcting an approved payslip 10
• Salary certificates and annual lists 7

You'll find all the questions about booking without an account

• How can I book if I don't have an account 849
• Where can I find available courts in my area? 117
• How can I edit/cancel my booking if I don't have an account? 138